Voida develops a Self-care mobile Application for GSM operators that enables customers to manage their mobile service accounts independently, without needing assistance from customer service representatives. This solution provides customers with the convenience and flexibility of managing their accounts on their own time, from anywhere.
The Application allows customers to view and pay their bills, check their usage and account balances, manage their services, and update their personal information. It also enables customers to manage their subscriptions and services, activate or deactivate services, and check the usage of their services. Additionally, the Application allows customers to purchase and manage add-on services such as international calling and data plans.
A help center module is embedded in the system, giving customers easy access to frequently asked questions, troubleshooting tips, and other useful information. Live chat support is also available to assist customers with any issues.
The Application also provides an easy-to-use interface that makes it simple for customers to navigate and find the information they need. It also allows customers to set usage and account balance alerts so they can stay on top of their usage and avoid any surprise charges.
